Política de reembolso
We have a 30‑day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition in which you received it: unused, with its tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at info@tecnodrive.es. Please note that returns must be sent to the following address:
Gabriel Ramos Bejarano 122C
Pol. Ind. Las Quemadas
14014 Córdoba
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.
If you have any questions regarding returns, you can contact us at info@tecnodrive.es.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non‑returnable Items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases.
If you have questions or concerns about a specific item, please contact us.
Unfortunately, we cannot accept returns of sale items or gift cards.
Exchanges
The quickest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
14‑Day Cooling‑Off Period (European Union)
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As with the previous case, the item must be in the same condition in which you received it: unused, with its tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return, and we will let you know whether the refund has been approved. If approved, you will be automatically refunded through your original payment method within 10 business days.
Please remember that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@tecnodrive.es.