FAQ
Frequently Asked Questions
1
What are the delivery times?
Delivery times depend on the specific model and stock availability. You can check estimated lead times directly on each product page or contact us if you need a confirmed date.
2
What is your returns policy?
We do not accept returns, except in the case of manufacturing defects.
3
How do I know if a camera is compatible with my software?
Each product page specifies compatibility details. If you need help confirming whether a camera works with your system, our team can guide you based on your use case.
4
Can I request an invoice for my order?
Yes. If you need an invoice, please contact us at info@tecnodrive.es and provide the following details:
Full name or company name,
Fiscal address,
VAT number (CIF/NIF),
Your order number.
5
Do you deliver internationally?
Yes, we deliver throughout Europe. Delivery times vary depending on the destination.
6
How can I contact customer service?
You can contact us by email, telephone or live chat. Our team is available Monday to Thursday from 8:00 to 17:00 and Friday from 8:00 to 14:00 (Central European Time)